One name constantly seems to pop up when looking for flooring, especially cheap flooring: Lumber Liquidators, commonly known as LL Flooring.
Even one of its inconspicuous brick-and-mortar outlets with its well-known yellow and black signs may have crossed your path while you were driving. One of the busiest retailers of cheap flooring and flooring-related goods is Lumber Liquidators/LL Flooring. Solid hardwood flooring is no longer the only option. Nowadays, Lumber Liquidators sells luxury vinyl flooring, ceramic tile, laminate flooring, a variety of flooring products, and accessories.
LL Flooring, formerly known as Lumber Liquidators, is one of the largest specialty retailers of hardwood flooring in the United States. Established in 1994, the company has grown rapidly and now has more than 420 stores across the country, offering a wide range of flooring options at affordable prices.
In this LL Flooring review, we’ll cover everything you need to know about the company, from its products and services to its customer support and reputation.
Background
Contractor Tom Sullivan started Lumber Liquidators in 1993. Sullivan would acquire surplus timber from bankruptcies, auctions, overstock inventories, and other liquidators before selling it to the general public from a shipping yard in Stoughton, Massachusetts. Lumber Liquidators first concentrated on heavy-duty building materials including frame, pickets, fence, and six-by-sixes.
Three years later, Lumber Liquidators relocated to its first specific location in Roxbury, Massachusetts, and changed its focus to selling solid hardwood flooring as its main offering. The company heavily promoted oak flooring for the drastically reduced price of $0.99 per square foot throughout the Boston region.
As Lumber Liquidators grew in popularity, it added more flooring options to its product line up. The company’s former slogan, “Hardwood Floors For Less!” was modified to “Flooring Company” to better reflect its broader range of offerings. In order to pursue other business interests, Sullivan departed the company in 2017. The company’s current president and CEO is Charles E. Tyson.
Products and Services
LL Flooring offers a wide variety of flooring options, including hardwood, bamboo, laminate, vinyl, and cork flooring. They also offer accessories such as molding, stair parts, and underlayment.
One of the main selling points of LL Flooring is its large selection of hardwood flooring. They offer both solid and engineered hardwood in a variety of species, finishes, and grades. They also have a range of bamboo flooring options, which are eco-friendly and more durable than traditional hardwood.
In addition to traditional flooring options, LL Flooring also offers a range of waterproof vinyl and laminate options that are suitable for use in high-moisture areas such as bathrooms and kitchens.
LL Flooring also offers professional installation services for its products. They have a network of licensed and insured independent contractors who can install flooring in your home or business.
Customer Support
LL Flooring has a comprehensive customer support program that includes a variety of resources for customers. They have a customer service hotline that you can call for assistance with any issues or questions. They also have an online chat feature that you can use to chat with a representative in real-time.
In addition to phone and chat support, LL Flooring has an extensive FAQ section on its website. This section covers a wide range of topics, including installation, maintenance, and product information.
LL Flooring also has a mobile app that you can use to browse their products and find a store near you. The app also allows you to view your account information and order history.
Reputation
LL Flooring has had its fair share of controversies over the years. In 2015, the company was fined $13 million by the Consumer Product Safety Commission for selling laminate flooring that contained high levels of formaldehyde. The company also faced a class-action lawsuit from customers who claimed that the flooring made them sick.
Since then, LL Flooring has taken steps to improve its products and address customer concerns. The company now offers a range of low-emission flooring options that are certified by independent third-party organizations such as the Forest Stewardship Council and the Sustainable Forestry Initiative.
LL Flooring has also received positive reviews from customers for its products and services. Customers praise the company for its affordable pricing, wide selection of products, and knowledgeable staff.
Conclusion of LL Flooring Review
Overall, LL Flooring is a reputable and reliable company that offers a wide range of flooring options at affordable prices. Their customer support program is comprehensive, and they offer professional installation services for their products. While the company has faced controversies in the past, they have taken steps to improve their products and address customer concerns. If you’re in the market for new flooring, LL Flooring is definitely worth considering.
